1. GENERAL PROVISIONS.
1.1. The company “DSA Travel” offers its clients excursions around the territory of Montenegro.
1.2. To book an individual excursion, the client must fill out an electronic application, indicating the last and first name of the customer, the name of the excursion, the desired date of the excursion(s), the number of people and special requests (if any), as well as his contact information (telephone and e-mail). mail).
1.3. An individual excursion is considered booked only after the client receives a corresponding notification from the manager of the DSA Travel company.
1.4. When booking an individual excursion, the client must make an advance payment in the amount and terms established in clause 2 of these conditions.
1.5. In case of cancellation of the reservation or change of the application, the rules established in paragraph 4 of these conditions apply.
2. RESERVATION AND PAYMENT.
2.1. Prices for individual excursions are indicated in euros.
2.2. When booking, an advance payment of 30% of the cost of the booked excursion is required.
2.3. The company “DSA Travel” offers its clients the following payment methods for individual excursions:
– payment via the Internet using Visa or MasterCard cards (electronic invoice)
– international bank transfer
2.4. To pay using any of the above methods, the client is issued an invoice from DSA Travel.
2.5. To open an invoice, the client must provide the first and last name (in Latin letters as in the foreign passport) of the person who will make the payment. The invoice is sent by email or fax.
2.6. The client must pay the invoice within 2 business days. During this time, the service is in the “pre-reservation” status. If the client fails to make an advance payment within two business days, the preliminary reservation may be cancelled.
2.7. If for some reason the client needs more than 2 days to pay the invoice, it is necessary to inform the manager of the DSA Travel company in advance and agree on payment terms.
2.8. Immediately after paying the invoice, the client must inform the manager of the DSA Travel company about this in any convenient way and send copies of payment documents confirming the payment of the advance by e-mail or fax.
2.9. After receiving confirmation of payment, the manager of the DSA Travel company makes the final reservation of the individual excursion(s) for the specified dates. The client is sent a booking confirmation by email or fax.
3. PAYMENT METHODS.
3.1. International bank transfer.
The details required for the transfer are indicated in the invoice or can be sent additionally. Bank fees for money transfers are borne by the client. After making a transfer, the client immediately notifies DSA Travel about this in any convenient way (phone, Viber, Skype, e-mail). On the same day, the client must send a copy of the payment confirmation (payment document) by email or fax. With an additional request from the company “DSA Travel”, the client must send SWIFT (a document confirming the successful sending of funds);
3.2. Payment through the website with Visa or MasterCard (electronic invoice)
The client is issued an electronic invoice in the form of a special web page. Having opened the web page, the client enters all the necessary data and confirms the payment. After successful payment of the electronic invoice, the client receives an automatic notification by email. A bank commission for withdrawals via the Internet in the amount of 4% falls on the client.
Attention! On the DSA Travel website, all plastic card transactions are carried out by one of the world’s largest processing companies, Bankart (www.bankart.si). “Bankart” is a contractor of the bank “NLB Montenegrobanka” (www.nlb.me), which services the company “DSA Travel”. This means that your data will always be reliably protected and will not fall into the hands of third parties. DSA Travel does not store or use card data.
* If the client’s bank does not allow payment via the Internet using a plastic card, DSA Travel can make payment through a stationary office terminal. To do this, the client fills out a special authorization form (SOF form), allowing DSA Travel to write off the amount of the advance payment from the bank card. Along with the SOF form, the client must send a copy of the international passport (by email, fax) to DSA Travel. The bank commission for withdrawing funds through a payment terminal is borne by the client. After withdrawing funds from a bank card, an employee of the DSA Travel company immediately notifies the client about this in any convenient way (phone, Viber, Skype, e-mail). DSA Travel undertakes to maintain the confidentiality of bank card data and store it in its database for no more than one day from the date of booking. At the end of this period, the card data will be deleted;
4. CONDITIONS FOR CANCELLATION OR CHANGE OF THE APPLICATION.
4.1. In case of cancellation of a previously paid application, a system of penalties applies:
– if the application is canceled more than 24 hours before the expected start of the individual excursion, no fine will be charged;
– if the application is canceled less than 24 hours before the expected start of the individual excursion, a fine of 30% of its cost will be withheld.
4.2. An alternative to canceling an application is an agreed rescheduling of an individual excursion within a 7-day time interval. In case of an agreed rescheduling, no penalty will be charged.
4.3. The transfer of the date of service provision is agreed upon with the manager of the DSA Travel company no later than 12 hours before the expected start of the individual excursion.