FAQ

When booking, you need to make an advance payment – 30% of excursion price.

Upon payment confirmation receipt, we will make a final reservation for the individual tour(s) for the dates indicated, and send a booking confirmation by e-mail.

You can pay the remaining amount to the guide on the day of the tour.

Bank transfer. We will send you an invoice by e-mail with all the necessary details for the transfer . Bank commissions for transferring funds are borne by you. After making the transfer, you need to send us a copy of the payment confirmation (payment document) by e-mail.

Payment by bank card. We will send you a special link to a secure web page where you need to enter your card details and confirm the payment. After successful payment of the electronic invoice, you will receive an automatic notification by e-mail. The bank commission for transferring funds is 4%.

All bank card transactions are carried out by one of the world’s largest processing companies «Bankart» (www.bankart.si). «Bankart» is a contractor of the bank «NLB Montenegrobanka» (www.nlb.me), with which we work. This means that your data will always be securely protected and will not fall into the hands of third parties.

Authorization form (SOF form). If your bank does not allow you to pay via the Internet using a bank card, we can pay through a office POS-terminal. To do this, you need to fill out a special form SOF, allowing us to withdraw the advance payment from your bank card. We undertake to maintain the confidentiality of bank card data and store them in our database for no more than one day from the date of booking. At the end of this period, the card data will be deleted;

Other payment methods:

• Paysend
• Web Money
• Western Union

You can cancel your reservation, and in this case the following system of fines applies:

– if the excursion is canceled more than 24 hours before the expected start, no penalty will be charged;

– if the excursion is canceled less than 24 hours before the expected start, a fine of 30% of its cost is withheld.

Also, we can change the date of the tour within a 7-day time frame. In the case of an agreed postponement, no penalty will be charged.